Custom domain

You can use a custom domain (like yourdomain.com or kb.yourdomain.com) instead of a Wannadocs-generated domain for your Knowledge base. Custom domains boost your credibility and help to build up your brand. Wannadocs provisions an SSL certificate, signed by Let's Encrypt, for each your Knowledge Base.

First of all, you need to add a custom domain name in the Wannadocs Control Panel:

1. Log in to Wannadocs with your account to access the Control Panel.
2. Click "Settings" at the side menu and choose the "General" tab on the opened page.
3. Specify the domain name in the "Custom domain" field.
4. Press a "Save changes" button.

Now you’re ready for pointing your domain name to a Wannadocs. You can do that in two ways – with an ALIAS record or a CNAME. An ALIAS record is a virtual host record type that is used to point one domain name to another one (almost the same as a CNAME). The main difference is that ALIAS can coexist with other records on that name. An ALIAS record can also be used if you wish to alias the root domain to another service (which you cannot do with a CNAME record).

Root domain

1. In your domain provider's site, locate the DNS management page.

2. Choose the domain name that you will point to your Knowledge Base (for example, yourdomain.com).

3. Find the DNS zone editor and click on the Add New Record button.

4. Select an ALIAS type record and specify the "Host" field with @ sign (or leave it empty) and point it to your Knowledge Base default domain name with a dot at the end (you can find it in Settings > General, it looks like "qzoay1rd1.wannadocs.com").

   

5. As a result, you will get your Knowledge Base resolving from yourdomain.com domain name.

Subdomain

1. In your domain provider's site, locate the DNS management page.

2. Choose the domain name that you will point to your Knowledge Base (for example, yourdomain.com).

3. Find the DNS zone editor and click on the "Add New Record" button.

4. Select a CNAME type record and specify the "Host" field with your subdomain name (for example, specify the kb) and point it to your Knowledge Base default domain name with a dot at the end (you can find it in Settings > General, it looks like "qzoay1rd1.wannadocs.com").

   

5. As a result, you will get your Knowledge Base resolving from kb.yourdomain.com domain name.

Once the domain name records in the DNS zone were modified, it can take up to 24 hours for the updates to propagate across the Internet.